Terms and Conditions
These Terms and Conditions outline the agreement between RedbrickTranslations and the customer, for the provision of our translation services. By using our services, you agree to comply with and be bound by these Terms. Please read them carefully before placing an order with us. If you have any questions or concerns about our Terms, please do not hesitate to contact us.
This site (Redbricktranslations.com) is owned by ETSYRE SERVICES LTD Vavyla, 3D Flat/Office 203 Pera Chorio, 2572, Nicosia, Cyprus Company Registration: HE 453253 whose offices are based in Cyprus.
The Use of Our Services
By using our translation services, you agree to provide accurate and complete information about the material to be translated and the intended use of the translation. You are solely responsible for the content of the material to be translated, and we reserve the right to refuse any material that violates our ethical standards or applicable laws.
Our services are provided for informational and comprehension purposes only, unless explicitly requested in writing by the client to consider the translation as the final document. We do not guarantee the accuracy or completeness of the translation and do not accept any liability for any losses or damages resulting from the use of the translated material.
Quotes for Translations
Our quotes for translation services are based on the information provided by the customer, including the description of the material and the intended use of the translation. All quotes are non-binding and subject to change until we receive the customer’s order.
If the description of the material provided by the customer is insufficient or inaccurate, we reserve the right to modify our quote or decline the order. Additional fees may apply for rush orders, complex materials, or revisions requested by the customer.
Once the customer places an order and we confirm the quote, payment is due in full before we commence work on the translation. Failure to make payment in accordance with our Terms may result in the suspension or termination of our services to the customer.
Payment for Services
Payment is due in full before we commence work on the translation. We accept payment from all major credit and debit cards.
If payment is not received in accordance with our Terms, we reserve the right to suspend or terminate our services to the customer until payment is made in full.
All fees quoted by RedbrickTranslations are exclusive of any taxes, or duties imposed by taxing authorities. The customer is responsible for paying any applicable taxes, or duties related to the services provided by RedbrickTranslations.
RedbrickTranslations reserves the right to modify its pricing and payment Terms at any time, without prior notice.
Payments will appear on your bank statement with the billing descriptor RBTR, Cyprus.
Refunds & Cancellations
In the event that the client decides to cancel any work commissioned from RedbrickTranslations, they shall be held liable for all completed work up until the date of cancellation, as well as any additional costs or expenses incurred as a result of the cancellation.
We may consider refund requests in exceptional circumstances. If the completed work significantly deviates from the original order, the customer can request a refund within three days of receiving the work. However, refund requests based on minor deviations from the original order will not be considered.
Please note that it may take up to 10 business days for the refunded amount to reflect in the customer’s bank account. We reserve the right to determine the eligibility for refunds and to make the final decision on refund amounts.
Delivery Time
When placing an order with RedbrickTranslations, it is essential for the customer to specify the desired delivery time for their translation. The options available for selection include non-urgent translations that can be completed within seven business days and urgent translations that can be delivered within 36 – 48 Hours on business days.
Please note that any delays that arise as a result of inaccuracies or inadequacies in the material supplied by the client will not be the responsibility of RedbrickTranslations. It is the customer’s responsibility to provide accurate and complete information for the translation project to proceed as scheduled. We advise clients to thoroughly review their documents before submission to avoid any potential delays or errors.
Liability & Indemnification
RedbrickTranslations shall not be liable for any damages or losses, including but not limited to direct, indirect, incidental, special, or consequential damages, arising from the use or inability to use our services or from any errors or inaccuracies in the translations we provide. The customer agrees to indemnify and hold RedbrickTranslations harmless from any claims, damages, losses, or expenses, including attorney’s fees, arising from the customer’s use of our services or the content of any translated material.
Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which RedbrickTranslations is located. Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding its existence, validity, or termination, shall be resolved exclusively by the courts of that jurisdiction. The parties agree to submit to the exclusive jurisdiction of the courts.
Contact Us
If you have any questions or concerns about these Terms and Conditions or our services, please do not hesitate to contact us at support@redbricktranslations.com.
